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Customer Service Representative
Function:
Performs basic administrative and customer service functions to provide and promote the bank’s products and services to current and potential customers. Requires strong interpersonal and organizational skills.
Duties:
- Possesses working knowledge of various types of accounts and services in order to explain the differences to customers and assist them in the selection of the most appropriate products for their needs.
- Identifies customer needs, cross-sells needed bank services and products equal to or above bank sales standards, and refers customers to other departments for additional services when appropriate.
- Reviews, researches and resolves customer problems or inquiries, including reconciling customers’ account balances.
- Issues cashiers’ checks, sells bonds and money orders, and performs customer transactions.
- Interacts in person and by telephone and correspondence with customers, representatives, check printers, other financial institutions, and staff members.
- Reconciles customers’ account balances and assists in problem resolution.
- Opens and closes branch, when necessary.
- Performs ATM settlement, when necessary.
- Opens, sorts, and distributes daily mail.
- Assists customer with access to safe deposit boxes.
- Assists in performing audits, vault settlements, and dual control.
- Files correspondence, reports, and deposit verifications.
- May notarize documents.
- Orders and maintains departmental supplies.
- Operates typewriter, calculator, computer, and other office and banking equipment.
- Performs other duties as required.
Minimum Qualifications:
- High school diploma or equivalency
- One year teller or customer service experience
- Strong mathematical skills
- Working knowledge of 10-key calculator and computer
- Excellent Oral Communication and Interpersonal Skills
- Successful completion of in-house CSR Program within 1 month of assignment.
Location:
Various locations throughout Chester County
Hours:
Full Time
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